Xurrent recently welcomed Phil Christianson as our new Chief Product Officer, and he’s already making a major impact! As a significant part of his role as CPO, Phil works closely with Xurrent’s engineering organization to ensure the Xurrent platform continues to drive the innovation and reliability our customers demand. He’s thrilled to be with Xurrent, […]
Category Archives: Artificial Intelligence
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Luke Walker
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the 4me platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
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Patrick Bakker
Feedback on AI Request Summaries
It is now possible to provide feedback on AI request summaries, by answering the question ‘Is this accurate?’ with either ✓ or ×. Pressing ✓ marks the summary as accurate, while pressing × opens a dialog window to supply specifics. This allows the 4me AI team to troubleshoot the summary feature and ultimately improve it.
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Patrick Bakker
Bulk Translations
In our global economy, it is commonplace for most organizations to interact with people who speak different languages on a daily basis. That’s why 4me provides its users with translation capabilities out of the box. This is done on three levels. Auto-translation of notes makes sure that any note that is added in another language […]