/XURRENT
4me is delighted to announce that it has been awarded 15 badges in the G2 Winter 2023 Reports. Easiest Setup and Easiest To Do Business With are two new enterprise distinctions that 4me is particularly proud of this quarter. 4me was awarded the Easiest Setup product in the Implementation Index with the highest Ease of […]
IT and MSP Operations teams wage an unending battle to ensure uptime and high performance. Xurrent is the workflow platform for ops teams, MSP service desks and NOCs to automate incident management, communicate with stakeholders and manage their technology systems. To bolster our existing ITOps capabilities we’re excited to announce a tech integration with LogicMonitor, […]
Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If 4me +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own […]
When the new self-service designs were released earlier this year, each of them was given an option for Dark mode. This was done in preparation for a subsequent update of the subpages of 4me Self Service, i.e. the New Request, My Requests, and other underlying pages. This update has now been made. When Dark mode […]
A brand new tool for creating UI extensions is now available for account designers and administrators in 4me. It is a visual ‘what you see is what you get (wysiwyg)’ designer, in which fields and sections can be easily created, added, moved, or removed. This is now the default way to create new UI extensions. […]
A new rich text field has been added to the Self Service Settings page: Shop description. This allows administrators to add a description and / or an image to their shop page on 4me Self Service. This could include instructions on the process for ordering any of the items sold in the shop, for example. […]
Few things are as satisfying to a specialist as completing an assignment. Still, the process of completing a request, for example, can entail a number of steps. The specialist places the request in Edit mode, sets the Status to ‘Completed’, sets the Completion reason to ‘Solved’ (if Case Management is not enabled), scrolls down to […]
We’ve added enhanced functionality to Xurrent with added capability building on the recent StatusCast platform acquisition. The new capability (described in detail below) requires minimal configuration and can have you up and running in under 10 minutes. The feature is accessed and installed via the Xurrent App Store. Earlier this year, Xurrent acquired StatusCast, a […]
I’ve been helping companies implement IT service management for two decades. That includes architecting and implementing more than 200 ITSM installations worldwide. Thus the grey hair :). I have worked with the big (legacy) names but more than half of those have been with Xurrent. I have worked with organizations from every industry, and been […]
Using translations and auto-translate, Xurrent caters to users speaking different languages. Notes and other elements can be automatically translated into any of the 52 supported languages, the Xurrent user interface elements are maintained in most of those languages languages, and customer-specific records, such as knowledge articles, request templates, and UI extensions can be translated by […]