/XURRENT
Blog
How Can AI and Automation Transform Efficiency and Customer Satisfaction for MSPs?
This article was originally posted on Channel Pro Network MSPs are constantly navigating complex service demands to support small to midsized businesses (SMBs). As the channel evolves, incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce mean time to resolution (MTTR), and enhance customer satisfaction. By leveraging these technologies strategically, MSPs can […]
Employee Spotlight: “Be open to the ride” — advice from Xurrent’s Director of People Operations
Be open to the ride. Buckle up, roll up your sleeves, do the work, ask questions, and share ideas. It is a lot of work, but seeing your efforts come to life is incredibly rewarding. That was Xurrent’s Director of People Operations, Kelsey Bardfield’s answer when asked, “What advice would you give to someone looking […]
A quick guide to Retrieval Augmented Generation (RAG)
In Five key factors blocking widespread AI implementation in organizations, we shared the highlights of our Service Management Unlocked (SMU) webinar. This article is part of a series outlining various terms and concepts associated with artificial intelligence (AI) that were referenced during the webinar and summary blog post summary. Read other blog posts in this […]
The Future of IT Operations Management: Why Xurrent Acquired Zenduty
You may have seen our recent press release announcing the acquisition of Zenduty and wondering how this fits into the broader vision for Xurrent. I wanted to go deeper and explain a bit of the reasoning behind the move and why we think our future together is so bright and why this combined offering will […]
Why 81% of companies experience recurring IT failures (and how to prevent them with ITxM)
In our latest installment of Service Management Unlocked (SMU), I was joined by Jim Hirschauer, Xurrent’s Head of Product Marketing, to discuss how IT teams are evolving to serve the digital enterprise. We led off the conversation by defining ITxM as the unified convergence of ITSM, ITOM, and IT Incident Management into a single platform […]
A quick guide to Supervised Machine Learning
In Five key factors blocking widespread AI implementation in organizations, we shared the highlights of our Service Management Unlocked (SMU) webinar. This article is part of a series outlining various terms and concepts associated with artificial intelligence (AI) that were referenced during the webinar and summary blog post summary. ——— Everyone is talking about AI. […]
Complete guide to Xurrent’s AI-related features and functionality
UPDATED 19-March-2025 As a result of Xurrent’s investment in secure AI, over 90% of Xurrent’s customers have already enabled AI and are realizing incredible productivity gains as a result. Note: This article will be updated regularly as the ever-evolving AI landscape changes — and as we add more AI-enabled features and functionality. — — With […]
Meet Betty Moges: Building UX from the ground up at Xurrent
The following is part of our Xurrent Employee Spotlight series. Betty Moges joined Xurrent in September 2024 as our first UX Designer. We sat down with her recently to learn more about what brought her to Xurrent, her background in design, strategies she’s implementing to establish a strong UX culture at Xurrent, and more — […]
Transforming IT service desk efficiency: My discussion with Evan Kirstel
I was fortunate to recently appear on What’s Up with Tech?, a podcast hosted by B2B Techfluencer Evan Kirstel (~100k subscribers + 1,100+ videos with close to 1M views!). This podcast “explores the latest trends and innovations in the tech industry and how businesses can leverage them for growth … “ In A New Era […]