A maintenance window is a recurring period of time designated in advance, during which preventive maintenance that could cause disruption of a service may be performed. It is now possible to define such maintenance windows and relate them to specific service instances. A new Maintenance window field has been added to the Service Instance form. […]
Category Archives: Change Management
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Patrick Bakker
Requests With Status Workflow Pending
When a workflow has started from a request, specialists should work on the workflow and not on the request. To encourage this, two adjustments have been made. For a person who is assigned to a request with status Workflow Pending, the toolbar actions which can change the status are now grayed out. Also, when the […]
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Patrick Bakker
Print Gantt Charts
It is now possible to print Gantt charts to paper or PDF. To do this, first open a workflow or project and press the Gantt Chart button. Then simply press Control + P on a PC or Command + P on a Mac to open the print dialog window, select the right settings, and save […]
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Patrick Bakker
Ask for Clarification in Approval Tasks
It was already possible to set a task in the status ‘Waiting for Customer’ (WFC) for Risk & Impact and Implementation tasks. Now, it is also possible to do this for Approval tasks. This makes it possible for the approver to request clarification, instead of just rejecting the task because not all required information is […]