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Explore Zenduty's AI-powered incident management platform that delivers 60% faster MTTR, automated postmortems, and intelligent scheduling for streamlined operations.

Learn how NLP bridges human communication and technology in ITSM, enabling automated ticket routing, sentiment analysis, and smarter service management.

Explore the diverse applications and implications of generative AI for IT Support, from creative innovations to ethical considerations. Read the article to learn more.

Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Partner Announcement: Xurrent is delighted to welcome 42ANTS into its partner network in Germany.

Xurrent announced a strategic growth investment led by PSG, a leading growth equity firm partnering with software and technology-enabled services companies to help accelerate their growth.

Xurrent Is Awarded SERVIEW CertifiedTool Certification for Agile Product DevelopmentWe are happy to announce that Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, this time in the Agile Product Development category.

Xurrent at Vitality reduces software costs, speeds up the transition from ITSM to ESM and facilitates collaboration with external providers.

Organizations can now automatically include a link for starting a Microsoft Teams chat session in each Xurrent person record.

Since more and more support specialists in Norway are using Xurrent, it became important to also translate the specialist interface into Norwegian.

An additional option has become available in the Completion reason field. It can be used when a requester did not reply after the status 'Waiting for Customer' was used to obtain more information.

Organizations with operations in Denmark are now able to benefit from the premium service management features that Xurrent offers without having to waste any time on translations. When Danish end users and support specialists set their language preference to “Dansk”, their Xurrent user interface presents itself in Danish. Switching to “Dansk” also ensures that they […]