XURRENT PLATFORM

Analytics, Dashboarding, and Reporting for ITSM

Reduce overhead, optimize operations, and empower your team with AI-driven analytics. With Xurrent’s powerful reporting platform, you’ll turn ITSM data into a strategic asset, automate insights, and make data-driven decisions that fuel business growth—all in one intuitive, secure, and scalable solution.

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benefits

Turn ITSM Data into Actionable Insights

Harness the full power of your ITSM data. With AI-driven analytics and real-time dashboards, Xurrent turns raw information into operational excellence.

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Work Smarter with Unified Workflow Management

Say goodbye to disconnected teams and broken processes. Xurrent unifies processes across departments, ensuring seamless collaboration and efficiency —all while continuously learning and adapting to your needs.

Rapid Deployment with 400 Out-of-the-Box Reports

Each report has been curated based on feedback from industry experts, partners, and customers. Visualize large complex data sets with no configuration required. Build ITSM dashboards with our no-code builder.

Iterative Performance Improvement

Track key ITSM metrics, spot inefficiencies, and compare against industry benchmarks—all in one platform. Continuously refine operations with trend-based insights and optimize service delivery quickly.

Instant Visibility with Real-Time ITSM Dashboards

Visualize service performance with interactive dashboards that update in real-time. Track key ITSM metrics, SLA compliance, and incident trends at a glance. Get the insights you need, exactly when you need them.

Predict and Prevent Issues

Empower your IT teams to deliver faster, smarter service management with powerful analytics. Pull data from across service management practices, generate automated insights, and monitor KPIs in real time. Predict service disruptions before they happen, optimize resource allocation, and accelerate issue resolution—all without writing a single line of code. With Xurrent’s intelligent analytics engine, IT leaders can make data-driven decisions that drive operational excellence and improve service quality.

“I would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.”

Eda Takbak Şahin

PMO and Process Improvement Director at Acun Medya

“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”

Sanne Oosterhoff

Group Operations Director at Hans Anders Retail Group

“All in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”

Roman Hautermans

Service Level Manager at Zentis Group

"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so we’re really happy with it. Over 5,000 happy people all at the same time."

Mike Rossie

Senior IT Manager Service Management at Fiskars Group

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

Easy. aDVANCED. cOMPLETE

Smarter ITSM Analytics for Smarter Operations

Unlock the power of advanced reporting to enhance service performance, compliance, and decision-making.

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70% faster

Response and Resolution Times

Predict and resolve incidents before they escalate

3 minutes

Dashboard Creation Time

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

related features

Expand Your IT Analytics with Advanced Insights

Xurrent helps IT teams go beyond basic dashboards to predict trends, improve SLA adherence, and make smarter, data-driven decisions with ease.

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AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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service made simple

Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

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