XURRENT PLATFORM

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing, streamlines resolutions, and eliminates IT bottlenecks—so your team spends less time troubleshooting routine tasks and more time focusing on complex issues.

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Watch Overview

an Ai summary of an incident with relevant dashboards.

benefits

Scale Service Desk Performance with AI

Your service desk should be a force multiplier, not a bottleneck. Xurrent takes the complexity out of service management, making it faster, smarter, and more intuitive.

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Smarter Ticket Routing to Eliminate Wild Goose Chases

20% of inbound requests don’t make it to the right team on the first try. Our platform uses AI to read and route all incoming requests automatically, prioritizing based on urgency and expertise. No more bouncing tickets around—just instant, accurate routing.

Real-Time Insights for Data-Driven Decision Making

Do you know how well your service desk is performing? Our platform surfaces deep insights thanks to real-time analytics. Decisions are no longer based on gut feeling; instead, they are driven by data, leading to smarter strategies and better outcomes.

Seamless Communication, No Matter the Language

We live in a multi-linguistic world. Not being able to understand teammates can crush productivity. Get the full context of every request, no matter the language, so your global team can collaborate effortlessly.

Cut Through Noise with AI Analysis and Summarization

AI analyzes complex requests and determines the need for specialist intervention, automating the creation of detailed summaries - highlighting critical information and suggested actions. That means fewer delays and clearer paths to resolution.

Putting AI to Work in Your Knowledge Base

KBs are often filled with “so-so” content – poorly written and not all that clear. Our platform turns “mediocre” into “incredible,” producing a well-structured and easily understandable piece. Bonus: AI continuously learns from resolved incidents to update and enhance Knowledge Management. The result? Faster resolution due to more relevant information and suggestions.

“I would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.”

Eda Takbak Şahin

PMO and Process Improvement Director at Acun Medya

“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”

Sanne Oosterhoff

Group Operations Director at Hans Anders Retail Group

“All in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”

Roman Hautermans

Service Level Manager at Zentis Group

"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so we’re really happy with it. Over 5,000 happy people all at the same time."

Mike Rossie

Senior IT Manager Service Management at Fiskars Group

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

Easy. Advanced. cOMPLETE.

Eliminate Bottlenecks with Smarter Workflows

Say goodbye to slow response times and frustrating ITSM platforms. With Xurrent, your team can resolve tickets faster, boost efficiency, and deliver a frictionless service experience—without breaking a sweat.

Wath Overview

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

related features

The Ultimate Toolkit for a World-Class Help Desk

From automation to analytics, Xurrent's unified platform has everything you need to deliver faster resolutions, boost accuracy, and keep customers happy—effortlessly.

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AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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service made simple

Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

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