This connector allows for integrations between N-Central from N-Able and a PSA (Professional Services Automation) tool like Xurrent.

PSA - Generate Ticket

This trigger listens to Custom PSA Integration messages from N-Central. To configure the integration in N-Central go to Administration → PSA Integrations → Configure PSA Integration. Then choose the following:

• Choose your PSA Solution: Custom PSA
• API Credentials
• Password: Set any value and ignore (required, but not used)
• API Ticket generation:
• Base Endpoint URL: Protocol and host of the Xurrent iPaaS platform, e.g. (https://trigger.ipaas.xurrent.com)
• Ticketing Endpoint: The trigger endpoint, e.g. /inbound/1/d4b8ddd0-b8ba/01922296-df4a
• User Name: Any user name that matches the user name in the inbound connection configuration.
• Password: Any password that matches the password in the inbound connection configuration.

(Un)Register PSA user

If the N-Central connector will be used for multiple customers the "(Un)Registers PSA user" actions are required to generate passwords for each customer. The setup works as follows:

• In the inbound connection configuration leave the "User Name" and "Password" fields empty.
• Create a runbook that is triggered for each new customer and use the "Register PSA user" action to generate a password for the customer.
• The user name that is provided in the configuration should contain a unique ID for the customer.
• Also provide the runbook that is using the "PSA - Generate Ticket" trigger.
• Each customer needs to be informed on how to configure their Custom PSD Integration in N-Central. All information required for that setup is provided in the "Register PSA user" action output.
• When the "PSA - Generate Ticket" runbook is triggered, the password is automatically validated and the User Name identifying the customer is available in the trigger output.
• Do not forget to create another runbook that is triggered on customer removal that uses the "Unregister PSA user" action to remove the access for that customer.

Actions

Register PSA user

If the N-Central connector will be used for multiple N-Central customers this action is required to generate a password for each customer.

Once this action completes, the customer needs to be informed on how to configure their Custom PSD Integration in N-Central. All information required during that setup is provided in the action output.

Unregister PSA user

If the N-Central connector will be used for multiple N-Central customers this action is required to remove the generated password for a given customer when they no longer require the integration.

Once this action completes subsequent calls to the "PSA - Generate Ticket" trigger for ths customer will fail.