LogicMonitor CMDB – Xurrent App Installation & Configuration Guide

Overview

This guide explains how to install and configure the LogicMonitor CMDB app in Xurrent to securely synchronize device information from LogicMonitor into the Xurrent CMDB. Once configured, the app automatically retrieves and updates device records, helping keep the CMDB accurate and up to date.

Prerequisites

Before you begin, ensure that:

• You have permission to install apps in Xurrent.
• You have access to a valid LogicMonitor account.
• You have the required LogicMonitor Account Name and Bearer Token.
• The LogicMonitor CMDB app is available in the Xurrent App Store.

Step 1: Install the LogicMonitor CMDB App

1. Sign in to your Xurrent account.
2. Navigate to the Xurrent App Store.
3. Search for LogicMonitor CMDB.
4. Locate the app provided by Xurrent.
5. Click Add.
6. Click Install App to begin the installation.

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Step 2: Configure the Logicmonitor CMDB App

1. After installation, open the Logicmonitor Cmdb app.
2. Navigate to the Configuration tab.
3. Ensure the app status is set to Enabled.
4. Select the appropriate Customer Representative.
5. Under the Config section, provide the following details:
   
   • Bearer token
   • Logic Monitor account name
6. These values must be obtained from your Logicmonitor account.
7. Click Save

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Step 3: Data Synchronization

After the configuration is saved, the synchronization process starts automatically.

The app retrieves device information from LogicMonitor and synchronizes it with the Xurrent CMDB. Configuration items are created or updated based on the data received from LogicMonitor.

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Execution Summary :

The Execution Summary provides a complete overview of the latest integration run, including synchronization results, errors, and missing configuration items.
Note: This integration runs automatically once per day.

Execution Status: Shows the results of the most recent execution, including the current status and, in case of failures, the reason for failure.
Example:

• Status: Completed at Tue, Oct 21, 2025, 20:30 UTC

Execution Output:
Displays the results of the most recent execution, including timestamps, statuses, and any error messages. Example:

• Total Devices Found Since Last Sync: 0
• Total Configuration Items (Updated/Created): 0
• Total Errors: 0

Errors:

• Lists any errors that occurred during the last execution.

Missing OS Configuration Items:

• Shows OS configuration items detected on devices that are not yet present in Xurrent.

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These details help verify the success of the synchronization and identify any issues that may require attention.

Result

After successful synchronization:

• Logicmonitor device data is securely available in Xurrent.
• Configuration items are created or updated automatically.
• The CMDB stays accurate and up to date.
• Errors (if any) are clearly reported for troubleshooting.

Notes & Best Practices

• Ensure the Bearer token and  account name are valid and active.
• If the sync reports errors, review the execution output for details & create a support request in Xurrent

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