Logic Monitor Connector

🔌 Logic Monitor Connector

This connector supports both inbound monitoring alerts and outbound API actions for infrastructure management.

⚡ Triggers

PSA - Generate Ticket

• Listens for Custom PSA Integration webhooks from Logic Monitor to generate tickets in Xurrent.

• Validates credentials and extracts alert data such as severity and status.

⚡ Actions

Fetch Devices from Logic Monitor CMDB

• Retrieves devices from the Logic Monitor CMDB.

• Supports pagination and incremental synchronization via a "last sync" filter.

Register LM User

• Generates a unique password for Logic Monitor customers in multi-customer setups.

Unregister LM User

• Removes the generated password to revoke access for a specific customer.

📥 Input Parameters

• Account (String, Required): The Logic Monitor account name (e.g., "xurrent").

• Ticket URL Template (String, Required): Template used to link alerts to requests; must contain {lm_alert_id}.

• Bearer Token (Secret, Required for CMDB): API access key for outbound actions.

• Last Sync (Date Time, Optional): Used to filter devices updated after a specific timestamp.

📤 Output

• Devices: A list of device objects including device_id, name, display_name, and system_properties.

• Alert Data: Extracted webhook fields like alert_id, alert_message, alert_level, and alert_status.

• Pagination: Indicates if more pages are available (has_next_page) and the total number of matching devices.

📌 Use Cases

• Automated ticket creation from Logic Monitor alerts.

• Device inventory management and asset tracking.

• CMDB synchronization between Logic Monitor and Xurrent.

⚠️ Notes

• Rate Limiting: The API has a limit of 700 requests per minute; the connector includes automatic backoff and retry.

• Authentication: Uses Basic Auth for inbound triggers and Bearer Token for outbound actions.

• Configuration: For multi-customer setups, inbound credentials should be left empty in the connection settings.

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