By popular demand, people who have the Key Contact role are now able to filter the requests they have access to in the ‘All Requests’ section of Xurrent Self Service and the Xurrent App.  To apply a filter, key contacts can open the ‘All Requests’ section, click on the vertical ellipsis ( ⋮ ) and […]

The request views in the Records console now display the urgent and major incident icons for urgent requests and major incidents.

When a customer has linked its Xurrent account with the Xurrent account of an external provider, and the provider has registered an SLA for the customer, then the customer is able to see the service of the provider’s SLA.  In the past, when the customer would open this service record, for example by selecting it […]

Shareable URLs now stop working when their creator's person record is disabled in Xurrent, or when this person no longer has a role.

Computer trouble can be hard to understand for non-specialist users.  For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket.  Tier2Technologies invented the Helpdesk Button to create automated and meaningful tickets, integrated with Xurrent. The Helpdesk Button is a powerful service tool […]

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

A small usability improvement has been made for service level managers.  When they register a new SLA, they will notice that the Service offering field behaves differently.  It used to be a simple dropdown field, but it has been upgraded to a suggest field. The reason why this is helpful is that most Xurrent customers […]

Xurrent has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools.  Being placed in the Customers’ Choice quadrant of the 2021 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools report is an enormous honor.  To qualify for this distinction, enterprise customers submitted reviews of Xurrent […]

To help customers meet their compliance requirements, Xurrent is pleased to announce that its System and Organization Controls (SOC) report is now available.

The ‘Apps’ section (edit: nowadays called ‘App Store’) of the Settings console has undergone a makeover.  It now offers more standard integrations and presents them in a way that makes them easier to manage by administrators.  This will become increasingly important as the number of standard integrations available in this section continues to grow. The […]

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

Many support organizations have mounted large screens in common areas to display Xurrent dashboards that help employees stay informed of the current situation.  These dashboards are placed in full screen mode so that they take up the entire screen. To make the names of a dashboard’s reports easier to read from a distance, the names […]