sECURE, SCALABLE itsm

From Ticket to Resolution in Record Time with Native AI

Xurrent merges ITSM with ESM & ITOM in one AI-powered platform that helps IT teams deliver services faster and scale rapidly. Cut MTTR by up to 50% and deliver value fast with an all-in-one ITSM platform.

A Xurrent screenshot of an AI summarization written for a service desk ticket
A line graph showing an upward trend of service desk satisfaction
A bar chart showing the average customer ratings by service desk type
A screenshot of the Xurrent mobile application depicting a generative AI conversation
CORE ITSM CAPABILITIES

100% ITIL Coverage, Zero Pricey Add-On Modules

Incidents, Problems, Changes, SLAs; standardised and automated out of the box. Low-code workflows and a multi-tenant SaaS architecture let you go live in weeks, not quarters, while staying SOC-2 and ISO compliant.

Incident Management

AI-powered ticket classification, automated workflows, and real-time tracking ensure your team solves problems and reduce incidents —not chase them.

Problem Management

Stop recurring issues in their tracks with deep-dive root cause analysis and AI-driven insights that keep downtime to a minimum and automates problem management.

Change Enablement

Make IT changes stress-free with built-in risk assessments, approvals, and seamless tracking for smooth transitions.

Service Request Management

Get your team out of the weeds with automated approvals, streamlined workflows, and integrations that make service delivery effortless.

Knowledge Management

AI-powered, always-learning knowledge base that turns insights into instant, searchable answers for your team and end users.

“I would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.”
Eda Takbak Şahin
PMO and Process Improvement Director at Acun Medya
“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”
Sanne Oosterhoff
Group Operations Director at Hans Anders Retail Group
“All in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”
Roman Hautermans
Service Level Manager at Zentis Group
"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so we’re really happy with it. Over 5,000 happy people all at the same time."
Mike Rossie
Senior IT Manager Service Management at Fiskars Group
Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”
Dave Kelsall
SIAM Lead at Vitality
From chaos to control

Xurrent's Effect on The Modern Enterprise

IT shouldn’t feel like a never-ending game of whack-a-mole. Xurrent turns reactive firefighting into proactive problem-solving, so your team stays in control.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Automate What Matters

Adaptive workflows remove bottlenecks and free teams to focus on higher-value work. Organizations see up to a 40% productivity increase with automation that is continuously updated for security and performance.

Make Decisions Faster

Turn live service data into action. With 400+ dashboards and reports, leaders can connect IT performance to business outcomes on day one, making data-backed decisions that improve efficiency and profit.

Create Happier End Users

Self-service portals and AI-powered KB articles deliver instant answers. Customers report a 15% higher satisfaction rating and reduced Tier-1 ticket volume as virtual agents grasp intent and provide accurate responses.

Scale With Confidence

A multi-tenant, AI-driven architecture adapts as your business grows. Xurrent’s cloud-native foundation keeps performance seamless at any scale, avoiding the costly add-ons and rigid workflows of legacy systems.

Resolve Issues, Not Just Tickets

AI classification and predictive routing ensure accuracy and speed. Teams achieve up to 80% fewer misrouted tickets, 75% faster ticket resolution, and 2X faster time-to-resolution by getting requests to the right owner without delays.

Easy. advanced. complete.

Blazing-Fast ITSM That Keeps Your Business Moving

Slow, clunky, and frustrating ITSM solutions don’t cut it anymore. Xurrent is built for speed, intelligence, and simplicity.

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

Ready for lightning fast ITSM?

We would love to show you how Xurrent works

AI That Works as Hard as You Do — At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

A xurrent mobile application showing automated incident resolution with AI

Ironclad Security —No Excuses

Security should be standard, not a pricey add-on. Xurrent locks down your data with AWS Bedrock, SOC-2 compliance, and BYOK encryption.

You stay secure, your team stays productive, and threats stay out.

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