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Service Management for Local Government

Transform Your Citizen Service Experience with Xurrent’s Service Management Platform

Speedy & Efficient Service Delivery

Real-Time Reporting & Audit Trail
Low Cost of Ownership

Improve your service delivery with automated workflows in Xurrent

Ensure your people get the service they deserve with a flexible service management platform featuring an easy-to-use self-service portal with automated workflows and improved response times.

Proper service management is becoming more and more important as local governments deliver more and more services that require rather complex workflows. Aside from the various internal services, some provide over 1,000 frontline services to do with essential matters like social services, children, leisure, museums, and parks, that need special care and attention. Xurrent can help optimize service quality and cut service costs.

Eliminate complexity with one user-friendly service platform

Local governments have many internal and front-line services, and each service has a process that sits behind it; they all require a workflow. When different departments have disparate software applications, there is often a problem with interoperability.

With Xurrent, you can aggregate all incoming requests through a central, user-friendly service management platform that automatically assigns tasks to the appropriate team. Xurrent is designed to eliminate complexity and enable productivity.

Empower your people

Employees and citizens feel in control as they can submit and track service requests and interact with their helpdesk from behind their computers but also directly from their mobile devices. They don’t have the hassle of having to work out what department they need for their service request; the Xurrent platform will automatically do this for them.

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Work more efficiently and make the best use of your resource

Xurrent can help local governments make the best use of their resources. With the Xurrent platform in place, they can efficiently automate and streamline service workflows securely across multiple departments, other councils, schools, and external suppliers resulting in a true service delivery transformation, making it possible to do more with less and ultimately improve the service experience.

Exceptional transparency, insight and reporting

The transparent Xurrent solution, with valuable insights, data, and real-time reporting, makes it easy to track and analyze the services delivered and adapt where necessary. You can report on incoming requests, response times, and more, to improve resource allocation, planning, and user satisfaction.

Make informed decisions about the services you provide

Data analytics will help determine which services perform and which don’t. What do your employees and citizens really want and need? Xurrent provides the information you need to show why you have decided to push back or support different services.


Quickly adapt to service needs

In a changing community, service requirements regularly change. With Xurrent, local governments can quickly adapt to people’s needs by leveraging a dynamic platform and service catalog and implementing new services as and when required.

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Xurrent Is USM Certified

Unified Service Management (USM) provides guidelines for a service organization to manage its people, processes, technology and services. Xurrent Is USM Certified. Read more

Benefit from flexible licensing and easy implementation

Xurrent is built to be flexible and cost-effective. You only pay for what you use when you need to use it. And when these needs change, you can adapt at the speed of demand.

Xurrent is also ready-to-use and fast and easy to implement. Once you have implemented Xurrent, all the functionality you need is there. You just use what you need; the solution can grow with you without the need for expensive extra modules.

Benefit from a high-maturity cloud solution that requires low effort. Xurrent’s architecture makes it much easier to administer than other service management solutions, even in the case of a complex structure of departments and services, and you don’t need to hire consultants for every change you make, resulting in more flexibility and a low cost of ownership.

94%

of our customers would recommend us*

*Gartner.com
May 1, 2022

Customer satisfaction is high