XURRENT PLATFORM

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing, streamlines resolutions, and eliminates IT bottlenecks—so your team spends less time troubleshooting routine tasks and more time focusing on complex issues.

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A screenshot of a dashboard showing the results of a company's IT service desk performance

benefits

Scale Service Desk Performance with AI

Your service desk should be a force multiplier, not a bottleneck. Xurrent takes the complexity out of service management, making it faster, smarter, and more intuitive.

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Smarter Ticket Routing to Eliminate Wild Goose Chases

20% of inbound requests don’t make it to the right team on the first try. Our platform uses AI to read and route all incoming requests automatically, prioritizing based on urgency and expertise. No more bouncing tickets around—just instant, accurate routing.

Real-Time Insights for Data-Driven Decision Making

Do you know how well your service desk is performing? Our platform surfaces deep insights thanks to real-time analytics. Decisions are no longer based on gut feeling; instead, they are driven by data, leading to smarter strategies and better outcomes.

Seamless Communication, No Matter the Language

We live in a multi-linguistic world. Not being able to understand teammates can crush productivity. Get the full context of every request, no matter the language, so your global team can collaborate effortlessly.

Cut Through Noise with AI Analysis and Summarization

AI analyzes complex requests and determines the need for specialist intervention, automating the creation of detailed summaries - highlighting critical information and suggested actions. That means fewer delays and clearer paths to resolution.

Putting AI to Work in Your Knowledge Base

KBs are often filled with “so-so” content – poorly written and not all that clear. Our platform turns “mediocre” into “incredible,” producing a well-structured and easily understandable piece. Bonus: AI continuously learns from resolved incidents to update and enhance Knowledge Management. The result? Faster resolution due to more relevant information and suggestions.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

Dave Kelsall

SIAM Lead at Vitality

“Everyone can see everything now. That’s the essence of Xurrent. I value the ability to make the entire workflow transparent throughout the whole chain from customer to end service provider.”

Nico Dreef

CEO & Founder at SCALE IT

“Xurrent has revolutionized how we manage our processes. The transparency it brings to every stage of the workflow has not only improved our efficiency but also strengthened our relationships with clients and vendors alike. It’s a game-changer for our business.”

Samuel Patel

Head of Operations at TechSphere Solutions

Easy. Advanced. cOMPLETE.

Eliminate Bottlenecks with Smarter Workflows

Say goodbye to slow response times and frustrating ITSM platforms. With Xurrent, your team can resolve tickets faster, boost efficiency, and deliver a frictionless service experience—without breaking a sweat.

Wath Overview

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

related features

The Ultimate Toolkit for a World-Class Help Desk

From automation to analytics, Xurrent's unified platform has everything you need to deliver faster resolutions, boost accuracy, and keep customers happy—effortlessly.

More Features

AI That Works as Hard as You Do —At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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service made simple

Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

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