XURRENT solutions

Detect, Repair, and Prevent IT Service Issues. Automagically.

IT Operations Management (ITOM) gives you full-stack visibility, AI-driven insights, and automated remediation to prevent incidents before they impact business. Reduce downtime, optimize resources, and stay ahead of disruptionsโ€”without fire drills.

A screenshot of a number of different types of service management operations
A line graph shows the number of completed service requests
A pie chart with the words open service requests by category
A bar chart showing the number of requests completed and not completed for a help desk
EASY. ADVANCED. COMPLETE

Service Management
Without Complexity

Eliminate friction with AI-powered automation, intuitive workflows, and an enterprise-ready platform that scales with you. Say goodbye to outdated, manual processes and hello to smarter, faster, and more secure service management.

Proactive Incident Response

Rapidly detect issues, respond to anomalies, and efficiently manage incidents before they cause outages.

IT Asset & Configuration Management

Keep track of every asset in your environmentโ€”on-prem, cloud, and hybridโ€”with our dependency-driven CMDB.

Automated Remediation

Resolve incidents instantly with pre-configured, no-code AI automation workflows.

Service Health Status

Communicate the status of every service to all stakeholders in real-time. Put an end to repeat tickets.

Change Management

Know the risks before making changes by performing analysis across the service change calendar.

โ€œI would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.โ€
Eda Takbak ลžahin
PMO and Process Improvement Director at Acun Medya
โ€œLive translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.โ€
Sanne Oosterhoff
Group Operations Director at Hans Anders Retail Group
โ€œAll in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.โ€
Roman Hautermans
Service Level Manager at Zentis Group
"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so weโ€™re really happy with it. Over 5,000 happy people all at the same time."
Mike Rossie
Senior IT Manager Service Management at Fiskars Group
Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.โ€
Dave Kelsall
SIAM Lead at Vitality
Transform operations

From Reactive to Proactive ITOps

Most IT teams are stuck in a reactive cycleโ€”fixing problems after they break. Xurrent ITOM changes the game with incident runbooks, automated responses, and post-incident accountabilityโ€”never repeat the same incident twice.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Incident Management

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Fewer Incidents, Less Downtime

Xurrent ensures that the right teams are automatically informed of incidents so they can fix them quickly and repair them permanently, resulting in higher uptime and reliability. Improve customer satisfaction and put an end to repeat tickets for the same issue.

Optimized Service Desk Efficiency

Advanced analytics provide deep insights into service desk efficiency, so you can ย make adjustments to maximize productivity and minimize ย wasted resources. Understand the impact of these changes on customer satisfaction in real-time.

Stronger Security & Compliance

Xurrent provides enterprise-grade encryption (BYOK) and adheres to data sovereignty requirements to ensure your operational data stays protected. Meet regulatory standards with confidence, backed by stringent certification practices.

Enhanced IT-Business Alignment

Real-time dashboards offer business leaders insights into IT service health, performance trends, and service planning. Align IT operations with business objectives to drive operational efficiency and customer satisfaction.

Lower Operational Costs (TCO)

Eliminate unexpected costs with Xurrentโ€™s flexible, user-oriented licensing model. Gain complete operational visibility with real-time dashboards that empower IT leaders to monitor service health, detect performance trends, and optimize resource planningโ€”without worrying about hidden fees. Xurrent ITOM ensures IT operations align with business objectives, allowing organizations to predict their spend, scale effortlessly, and maintain operational efficiency with confidence.

EASY. ADVANCED. COMPLETE.

The AI-Driven ITOM Advantage

Your IT teamโ€™s time is too valuable for firefighting. Xurrent ITOM keeps your services running at peak efficiencyโ€”without the stress.

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

Want to learn more?

We would love to show you how Xurrent works

AI That Works as Hard as You Do โ€”At No Extra Cost

Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrentโ€™s AI does the heavy liftingโ€”so your team can focus on high-impact work, not manual tasks.

And the best part? Itโ€™s all includedโ€”no extra fees, no hidden costs.

A xurrent mobile application showing automated incident resolution with AI

Built for Resilience โ€”Secured by Design

Engineered for high availability and performance under pressure. Xurrent embeds security at every layer to ensure operational integrity and trust. Always protected, always operational.

A graphic in xurrent purple and yellow showing a shield with the words AI