Secure Customer Communication
Add end points with a click of a button using our unique “Trusts” that immediately connects domains. Begin delivering service on Day 1.
/XURRENT
Managed Service Providers
Elevate Your MSP Service Delivery
Inadequate communication and lack of proactive support often lead to unresolved issues and downtime. Let Xurrent partner to grow your top and bottom lines. Speed client onboarding and ensure faster, high-quality service delivery every time.
/ Seamless Collaboration
Communicate within intelligent permissions that automatically connect to your clients thru an intelligent interface – all tracked in a central location, visible only to appropriate audiences.
/ Rapid Customer Onboarding
Quickly and securely add new customers to your services platform – or integrate into theirs. Provide services immediately.
/ Visibility to Service Delivery
Accurately track all aspects of delivered services from the time spent by various skill levels to SLA coverage – all with transparent out-of-the-box dashboards and reporting.
Challenges Solved
Accurate Time Tracking, Accurate Billing
Leverage a full suite of time-tracking capabilities. Ensure every interaction is logged against the correct billing codes.
Easy Service Level Agreements (SLA) reporting
Manage SLAs ensuring services provided are linked and tracked. Proactively monitor adherence to the agreements, in real-time.
How It Works
Rapidly connect to customers using our Trusts — intentionally built as part of the experience to leverage the power of a cloud-native, multi-tenant architecture. Once connected,advanced automation, AI-driven insights, and seamless collaboration tools allow services to be administered immediately, with minimal onboarding. An intuitive dashboard provides real-time visibility into all managed services so you can run your business; visibility increases, teams are empowered, decisions are better informed, and clients get a fantastic experience.
Explore Related Features
SLA
SLA Management: Enhance Satisfaction and Streamline Operations Unparalleled service consistency. Enhanced customer satisfaction. Streamlined IT operations. Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.
Managed Service Provider (MSP) Billing
Simple Billing for Managed Service Providers (MSPs) Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts.
Self-Service Portal
Manage Service Requests Anywhere, Anytime on Any Device The Self-Service Portal offers an end-to-end service delivery platform, enabling users to request, manage, and track service requests from anywhere — on any device.