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Quick-reference guides to Xurrent features
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A standard integration with Sophie, a virtual agent that aims to understand natural language and support users, is now available as an app.
From the person records users can now get an overview of which users in an account are billable for the Xurrent service and which users are not.
A new log has been added to the ‘System Logs’ section of the Settings console. The Permission log keeps track of changes to user permissions.
The Service Insight Dashboard presents an organization’s services at a glance, including SLA trends, customer satisfaction, user ratings, cost, and compliance risks.
Automation rules can now be used to select a request template from another provider when that request is generated from a task.
The rich text toolbar has now been anchored to the bottom of the screen or window, making it easier and faster to edit large note fields.
New filters have been added. In the ‘Products’ view, products can now be filtered on ‘model’. In the ‘Configuration Items’ view, CIs can be filtered on ‘product model’.
Expense records are automatically generated for each invoice and for each calendar month within the amortization or depreciation period of the invoice.
It is now possible to create dependencies between custom collections, creating tree-like selection structures called 'Custom Suggest Trees'.
When an invoice is linked to a change, contract, SLA, FLSA or project, a financial manager can now choose to amortize the invoice.
