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A standard integration with Sophie, a virtual agent that aims to understand natural language and support users, is now available as an app.
It is now possible for a website to send an email to Xurrent, generating a person record if that customer is not yet known, and a new request.
Users can now make recurring reservations for configuration items using the ‘Allow repeat’ option in the reservation offering.
The custom range filter option has now been extended to allow for even more flexible filtering, with the introduction of relative dates.
New functions are added to interact with the Status fields of requests, problems, and (project) tasks from the Javascript of a UI extension.
Automation rules now allow delayed rules to be executed multiple times in a single automation chain, allowing for loops.
A new 'Mentioning me' filter has been added that can help users find records in which they were mentioned.
The ‘Release’ record type has now been added to the list of record types that are available for custom views.
End users can now subscribe to a request group directly from a broadcast in Xurrent Self Service, clicking an 'I am also affected' button.
It is now also possible to have a task automatically generate a request from a request template with the category ‘Incident’.
