Group Reports by Target Indication
Reports that are based on data from open requests, problems, releases, changes, change tasks projects and project tasks could already be filtered using a filter called ‘Target indication’. All of these reports can now also be grouped by target indication.
It may be good to point out the meaning of the possible target indications for requests, problems and tasks:
- Best Effort – there is currently no target for the assignment
- Clock Stopped – the SLA clock has been stopped
- OK – more than 60 minutes from target
- About Due – between 60 minutes from target and 20 minutes from target
- Due – between 20 minutes from target until target
- Overdue – the assignment is over target
For changes, releases and projects the meaning of the possible target indications are:
- None – the work still needs to be planned
- OK – more than 24 hours from target
- About Due – between 24 hours from target and 4 hours from target
- Due – between 4 hours from target until target
- Overdue – the assignment is over target