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Product Updates

Patrick Bakker

Workflow and Project Summary Inline in Email

When an approval task for a workflow or a project is sent to an approver by email, the summary of that workflow or project – which contains important information for the manager to decide whether the task should be approved or rejected – is added as an attachment. Senior managers who are tasked with many […]

Patrick Bakker
Xurrent Virtual Agent

We are excited to announce the release of the Xurrent AI powered Virtual Agent!  In line with our previous usage of AI we are targeting practical workflow improvements for our users.  The Virtual Agent will be available on Self Service and is designed to interact with end users to aid them as they seek assistance.  […]

Patrick Bakker
N-able’s N-central Integration in Xurrent App Store

Here at Xurrent, we consider it our mission to make the world more productive, each and every day. Today, we do this by announcing another powerful integration that was added to an already impressive list of strategic connections: N-able N-central. N-able, as the name suggests, enables businesses to monitor, manage, and secure IT environments efficiently. […]

Phil Christianson
Xurrent Introduces ‘Bring Your Own Key’ Security and C5 Compliance

From its inception over a decade ago, Xurrent has maintained uncompromising standards in privacy, security, and compliance excellence. From the beginning of the European Union’s General Data Protection Regulation (GDPR) in 2018 through the present day, Xurrent has been a leader in providing world-class capabilities to help our customers remain compliant. Internally, we recertificated ISO […]

Patrick Bakker
Customer Resolution Target Visibility in Request Views

When a request is registered, the next target for that request (based on the SLA, i.e. coverage, the service instance (SI) and the service offering) is displayed in the request header. The color of that header indicates whether the related service level agreement is still ok, about to breach, or already breached. In the example […]

Patrick Bakker
Universal Database Connector in App Store

You can now easily connect Power BI and other reporting tools with Xurrent. The Power BI / Xurrent Database connector application is available from the Xurrent App Store. This new capability allows organizations to seamlessly export large volumes of data on a regular basis to a configured Microsoft SQL database to enable use of Power […]

Patrick Bakker
Account Switcher Filter

It is common for certain users in enterprise environments to have roles in multiple support domain accounts. It is also common for Xurrent users of partner organizations and Managed Service Providers which help maintain the Xurrent environments of their customers to also have roles in those customer accounts. People who have roles in many accounts […]

Patrick Bakker
Tasks From Other Accounts on Agile Board

Within an enterprise organization, it is fairly common to assign tasks to people from other departments. With Xurrent, it is even possible to assign tasks to people of external customer or provider accounts. Organizations can use several different trust settings to manage this. When an implementation task or a risk & impact task is assigned […]

Patrick Bakker
Add Task From Other Account to Agile Board

Agile boards or kanban boards are a great way for teams to visualize and organize their agile development processes. In Xurrent, agile boards can contain requests, tasks, project tasks, and even problems. For requests, it doesn’t matter from which (trusted) account it originated, to be able to be added to an agile board. For tasks, […]