Servicenow Alternative

An ITSM Solution That Actually Works For You

Most ITSM tools promise the world, then leave you to figure it out with heavy admin support, custom sripting and dedicated resources. Xurrent is different. We don’t just deliver a platform—we deliver partnership. Our architecture is easy to deploy, our workflows are pre-configured, and our people are always in your corner.

Leavy Clunky Behind.
Step Into The Future of ITSM.

Fast, Secure and Future Ready - from Day One

Xurrent was engineered from the ground up as a multi-tenant platform that meets enterprise security standards, supports full ITIL coverage, and goes live in a fraction of the time required by traditional tools. Get started with enterprise-ready security, BYOK encryption, SOC 2, ISO, and C5 compliance.

A Xurrent screenshot of an AI summarization written for a service desk ticket

Built to Support Strategic IT & Business Goals

Xurrent supports modern IT strategies with capabilities that reduce manual work and increase real-time responsiveness. Get started with auto-classification of tickets, AI-generated explanations and real-time SLA and XLA tracking across internal and external teams.

A xurrent mobile app showing automated incident resolution with AI with yellow circles around it

Leavy Clunky Behind.
Step Into The Future of ITSM.

Fast, Secure and Future Ready - from Day One

Built to Support Strategic IT & Business Goals

Xurrent is Unique:

Here's Why

Xurrent stands at the intersection of ease of use, advanced capabilities, and comprehensive functionality. Most other solutions offer only two of these; Xurrent delivers all three.

Easy.

Xurrent offers pre-defined workflows, knowledge, and escalations out of the box, enabling you to go live in 5 weeks. Low-code and AI-assisted tools reduce config time, while transparent, user-based pricing ensures predicitbaility.

Advanced.

Xurrent accelerates value through embedded AI. Automated workflows, instant integrations, and robust security—including BYOK encryption & C5 compliance—helps your team work faster, safer, and smarter.

Complete

Xurrent supports 100% of ITIL competencies and is backed by SOC-2 and ISO. With native ESM support and effortless integrations, you can empower your IT, HR, Finance, and more to collaborate effectively.

Consolidate ITSM, ESM and ITOM — Without Cost Bloat

Xurrent unifies ITSM, ESM, and ITOM capabilities into a single extensible architecture, without the need for endless add-on modules (and endless implemntations). We offer out-of-the-box integrations with enterprise systems, collaboration platforms, and monitoring tools, to streamline your service ecosystem.

Learn More About AI

Xurrent vs ServiceNow

Feature	Xurrent	ServiceNow
Go-Live Timeline	4–12 weeks	6–12 months
Licensing	Predictable, all-inclusive	Complex, module-based
User Experience	Modern, no-code, intuitive	Clunky, legacy UI
Built-In AI & Automation	Included, out-of-the-box	Add-on pricing
Enterprise Security	SOC-2, ISO, BYOK, C5 certified	Yes, but often extra effort
ESM Support	Native, cross-team	Add-on modules
Upgrades & Maintenance	Seamless & automatic	Manual, risky, time-consuming
Integration	Fast, open, and scalable	Often complex & slow

Easy. advanced. complete.

A Faster, Simpler, Enterprise-Grade ITSM platform

Slow, clunky, and frustrating ITSM solutions don’t cut it anymore. Xurrent is built for speed, intelligence, and simplicity.

Get a Demo

350ms

Response time

Faster than the blink of an eye

60% increase

Customer Satisfaction

Say goodbye to noisy tickets and unhappy customers

5 Weeks

Average Time to Go-Live

Because we're experts in ITSM and ESM

gET A DEMO

We'd Love to Show You Around

Ready to see how Xurrent can help transform your service delivery? Call us, chat with us or fill out the form to get in touch - we're excited to see what challenges we can solve together.

The momentum leader badge for spring 205

A white badge with the words, easier to do business with mid - market

A white and pink badge with the words high performer enterprise

A high performer badge with the words high performer on it

Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

View Customer Stories