Integration

Platform

Solutions

Platform

Features

Solutions

IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Xurrent AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Ai

Platform

Ai Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Workflow Automation

No-code AI-powered orchestration

Integrations Platform

Secure, API-first integrations

ITSM Analytics

Real-time insights, 400+ reports

Xurrent AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Ai

Features

Ai Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Integrations Library

Connect Xurrent® with other solutions and platforms

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Explore All Features

Platform

Solutions

IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Platform

Ai Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Integrations Platform

Secure, API-first integrations

Workflow Automation

No-code AI-powered orchestration

ITSM Analytics

Real-time insights, 400+ reports

Features

AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Integrations Library

Connect Xurrent® with other solutions and platforms

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Resources

Success Stories

Real customer results with ITSM

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XAL Lighting

XAL Lighting replaced their outdated ITSM tool with Xurrent, achieving 80% self-service adoption and "absolutely perfect" implementation in just 3 months.

Guna

Discover how Guna, a leading homeopathic manufacturer, transformed their IT service management with Xurrent's user-friendly platform in just two months.

Acun Medya

Acun uses Xurrent for its complete enterprise service management. The platform has proven to reduce service complexity across the enterprise — a primary goal when searching for a new provider.

blog

Insights & updates from our experts

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Creating unified end-to-end incident flows that learn from every incident

Learn how to create unified end-to-end incident flows that eliminate coordination chaos and achieve faster MTTR like DoorDash's seamless orchestration.

The case for unified Incident Management: why silos hurt response times

Discover why fragmented incident response tools cost organizations thousands per hour and how unified incident management transforms chaos into coordination.

From silos to synergy: The rise of ESM as a business unifier

Transform your organization from isolated silos to unified synergy with Enterprise Service Management. Discover how ESM breaks down barriers and boosts efficiency.

Webinars

Upcoming and recorded webinars from our experts.

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The ESM Playbook: Delivering Impact and Reducing Friction

In this session, we will share what we have learned from using Xurrent to support our own internal operations, and how that experience has shaped our view of what truly works when rolling out ESM across an organization.

Xurrent in Action: Join a Live Demo!

IT doesn’t have to be complicated. Join our LIVE Xurrent demo to see what easy looks like.

Modernizing the Service Desk: Strategies for a Frictionless Experience

In this session, we'll cover the shift toward automation and intelligent triage, the importance of real-time collaboration across IT functions, and how integrating service data across platforms can reduce friction and improve outcomes.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

Whitepapers

Expert ITSM & automation insights

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Xurrent and USM

A Powerful Combination

Three Simple Reasons Why Global ITSM Initiatives Fail

Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.

Tooling Up for Service Desk Outsourcing

This paper discusses these three options and proposes an interesting fourth one, that eliminates the disadvantages of the others.

Product Updates

Stay up to date on new features and updates.

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Specialist Updates: Your inbox, your way.

Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.