/Xurrent
Service Level Agreement (SLA) Management
SLA Management: Enhance Satisfaction and Streamline Operations
Unparalleled service consistency. Enhanced customer satisfaction. Streamlined IT operations. Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.
Customizable SLAs (+ OLAs and XLAs)
Tailor SLAs to fit your organization’s unique service delivery requirements. Our platform includes ready-to-use Operational Level Agreements (OLAs) — internal agreements within an organization — and Experience Level Agreements (XLAs) — frameworks designed to measure and manage the user experience (UX) of a service. Define and configure SLA parameters, including response and resolution times, ensuring alignment with your operational standards.
Real-Time SLA Monitoring
Instant visibility into SLA performance — Proactively track and manage SLA compliance. Prevent breaches. Ensure timely service delivery.
Automated SLA Management
Reduce the risk of human error through automated SLA tracking and enforcement. Configure predefined rules to trigger notifications and actions when SLAs are at risk of being breached.
Escalation Policies
Leverage robust escalation policies to effectively handle SLA breaches. Automatically escalate issues to higher support levels or management to ensure prompt resolution.
Comprehensive Reporting
Detailed SLA reports provide critical insights into service performance — insights that can be used to improve processes, enhance service delivery, and ensure continuous improvement.
Benefits
/ Enhanced Service Consistency
Ensure high service delivery standards by consistently meeting SLAs.
/ Improved Efficiency
Reduce manual tasks by automating SLA management. , Empower IT to focus on high-priority tasks and strategic initiatives.
/ Proactive Management
Preventing breaches before they occur through real-time monitoring and automated alerts. Proactively manage SLA compliance.
/ Data-Driven Insights
Identify trends, measure performance, and drive continuous improvement in service delivery using comprehensive reports and analytics.
/ Seamless Integration
Ensure smooth operation by integrating SLA management with other ITSM processes, creating a cohesive and efficient service management environment.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
