xurrent features

AI Automations

Xurrent eliminates manual tasks, optimizes workflows, and delivers faster resolutions. From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery—boosting productivity, reducing errors, and accelerating response times.

A Xurrent feature screenshot showing AI automations
DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

AI Automations

What Sets Xurrent AI Apart?

Xurrent AI blends smart ticket classification, enterprise-grade security, and effortless automation into one cohesive platform. It tags and routes requests more accuracy, cuts down on repetitive work with auto-generated knowledge content, and turns plain-language prompts into working automations in minutes. Powered by AWS Bedrock, Xurrent ensures private data stays private. And with a virtual agent resolving common issues 24/7—your team can focus on what matters most.

Intelligent Service Classification

Reduce service desk workload by automatically categorizing tickets with AI-driven precision. The system learns and adapts to your organization’s unique needs, ensuring precise categorization and streamlined service management.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A card showing an AI workflow automation created using plain language
A screen shot of a web page with a question posed in natural language to update an AI workflow

Knowledge Management

Empower teams with AI-generated knowledge base articles. Xurrent AI drafts and updates documentation from resolved tickets, reducing repetitive questions and enabling self-service adoption. Rapidly expand knowledge coverage and keep it consistently optimized.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Request Summarization

Immediately jump to the point. Our domain-aware AI can cut through the noise and summarize all the activities and iterations associated with a service request - distilling complex issues into key points—enhancing productivity, and shortening resolution time.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot showing new ITSM automations being built from conversational AI
A screenshot of xurrent ai automation settings with low code builder

Automated Rule Generation

Get no-code AI automation at your fingertips! Just describe what you need in natural language, and Xurrent AI builds the workflow—cutting down manual configuration time and accelerating IT process automation.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Virtual Agent for IT Support

Resolve IT requests 24/7 with an AI-powered virtual assistant that provides instant solutions, from password resets to software troubleshooting, without human intervention - so your team can focus on what matters.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A cell phone showing a virtual agent answering a users request on a cell phone

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A g2 award badge with the words leader of ITSM solutions in EMEA, winter of 2025
A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
A white badge with the words users love us
A g2 award badge with the words leader of ITSM software, winter of 2025
The momentum leader award badge
A logo for a Gartner Peer Insights customer's choice award
A sign that says usm certified tool
The best customer support badge for software advice
A pink and blue sign with an elephant on it
Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

A graphic in xurrent purple and yellow showing a shield with the words AI