/Xurrent
AI Automations: AI Summarization, Knowledge Management, Classification and Intelligent Routing
Revolutionize Your IT Service Management with AI-Driven Service Classification and Recommendations
Experience next-level IT operations with advanced service classification and intelligent recommendations tailored to optimize service delivery and enhance user satisfaction.
Optimize Your IT Processes
The AI Service Desk platform by Xurrent allows you to harness the power of artificial intelligence to classify services accurately and provide intelligent recommendations. This cutting-edge feature simplifies service management, reduces the workload on your IT team, and ensures prompt, efficient service delivery.
Intelligent Service Classification
Automatically classify IT requests to services using advanced AI algorithms. The system learns and adapts to your organization’s unique needs, ensuring precise categorization and streamlined service management.
Knowledge Management
AI can improve existing knowledge articles and generate new knowledge articles from a request. Rapidly expand knowledge coverage and keep it consistently optimized.
Request Summarization
Immediately jump to the point. Our domain aware AI can cut through the noise and summarize all the activities and iterations associated with a service request even with numerous notes from different stakeholders.
Automation Rule Generation
In natural language type the automation you’d like to see. Xurrent’s AI will parse that into an automation rule ready to be validated and used.
Benefits
/ Reduced IT Staff Burden
Automate routine classification tasks, allowing your IT team to focus on strategic initiatives.
/ Improved Service Delivery
Ensure quick and efficient service delivery with accurate classifications and intelligent recommendations.
/ Higher Accuracy
Minimize errors and enhance service quality with AI-driven processes.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
