xurrent features

AI Automations

Xurrent eliminates manual tasks, optimizes workflows, and delivers faster resolutions. From auto-classification of tickets to real-time request summarization, Xurrent AI streamlines service delivery—boosting productivity, reducing errors, and accelerating response times.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

AI Automations

What Sets Xurrent AI Apart?

Xurrent AI blends smart ticket classification, enterprise-grade security, and effortless automation into one cohesive platform. It tags and routes requests more accuracy, cuts down on repetitive work with auto-generated knowledge content, and turns plain-language prompts into working automations in minutes. Powered by AWS Bedrock, Xurrent ensures private data stays private. And with a virtual agent resolving common issues 24/7—your team can focus on what matters most.

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Intelligent Service Classification

Reduce service desk workload by automatically categorizing tickets with AI-driven precision. The system learns and adapts to your organization’s unique needs, ensuring precise categorization and streamlined service management.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Knowledge Management

Empower teams with AI-generated knowledge base articles. Xurrent AI drafts and updates documentation from resolved tickets, reducing repetitive questions and enabling self-service adoption. Rapidly expand knowledge coverage and keep it consistently optimized.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Request Summarization

Immediately jump to the point. Our domain-aware AI can cut through the noise and summarize all the activities and iterations associated with a service request - distilling complex issues into key points—enhancing productivity, and shortening resolution time.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Automated Rule Generation

Get no-code AI automation at your fingertips! Just describe what you need in natural language, and Xurrent AI builds the workflow—cutting down manual configuration time and accelerating IT process automation.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Virtual Agent for IT Support

Resolve IT requests 24/7 with an AI-powered virtual assistant that provides instant solutions, from password resets to software troubleshooting, without human intervention - so your team can focus on what matters.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Belgium

How a Belgian MSP Uses Digital Transformation to Preserve Its Edge

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Germany

Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM

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Finland

How Fiskars Built 3000 Workflow Automations in 6 Mos with Xurrent

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OUTCOMES

The Benefits of

AI Automations

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Reduced IT Staff Burden

Free up IT teams by automating 70% of routine tasks, allowing specialists to focus on complex problem-solving and innovation.

Improved Service Delivery

Resolve incidents 50% faster with AI-driven classification, leading to better end-user satisfaction and reduced downtime.

Higher Accuracy

Ensure 95%+ classification accuracy, reducing misrouted tickets and improving first-time resolution rates.

Optimized Processes

AI-driven automation eliminates bottlenecks and ensures IT teams operate at peak efficiency.

Enhanced Visibility & Insights

AI-powered analytics provide real-time insights into IT service performance, helping teams make data-driven decisions faster.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

See AI in Action
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