Xurrent Nexthink Connector Boosts User Experience
Cooperation between Xurrent and Nexthink has resulted in a standard integration with end-user experience platform Nexthink. With this integration Xurrent is adding a greater understanding of employee sentiment and even faster problem-solving ability to Xurrent’s enterprise service management application.
Capabilities
The Xurrent Nexthink Connector provides organizations that use Xurrent as well as the Nexthink solution with a number of automation capabilities. Specifically, the Xurrent Nexthink Connector allows them to:
- Keep the Xurrent CMDB up to date with asset and experience data discovered by Nexthink on the customer’s network.
- Maintain the relations in the Xurrent CMDB between hardware and software discovered by Nexthink.
- Allow specialists to launch the Nexthink Finder directly from within Xurrent for Nexthink-managed devices.
- Generate a new request in Xurrent when an employee has a negative experience on a Nexthink-managed device. Such requests are classified and assigned to the correct team when they are generated. Xurrent automation rules can be used to trigger provisioning scripts that deploy known solutions.
We’re very happy to announce this integration with Xurrent, one of the leaders in the market. Nexthink enables IT teams to focus on how IT is consumed by employees and not just how it is delivered by the IT department. For IT service management this is a game changer, enabling teams to move from reactive problem solving to a proactive approach, freeing up IT to provide more strategic value to businesses.
Yassine Zaied – Chief Strategy Officer at Nexthink
We’re very happy to announce this integration with Xurrent, one of the leaders in the market. Nexthink enables IT teams to focus on how IT is consumed by employees and not just how it is delivered by the IT department. For IT service management this is a game changer, enabling teams to move from reactive problem solving to a proactive approach, freeing up IT to provide more strategic value to businesses.This standard Xurrent integration can now be ordered globally from all Xurrent Partners. Download the Xurrent Nexthink Connector datasheet for more information about this integration, or watch the video to see the benefits it provides in action.
The full press release can be found on Newswire.
To learn more about Nexthink, please visit the www.nexthink.com website.