Three Simple Reasons Why Global ITSM Initiatives Fail

Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.

These organizations often have a range of employees they need to support, many with different requirements. Layer in various cultures, languages, time zones, holiday schedules, and so on, and it becomes clear why a global ITSM initiative differs from a single-country deployment.

This whitepaper examines three (very simple) reasons why things may not turn out as planned and what can be done to avoid this.