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To increase usability when importing records, the CSV file may now be either comma-separated or semicolon-separated.
It is now possible to concatenate arrays in automation rules, combining the values of multiple arrays.
It is now possible to look up and update knowledge articles with automation rules. This can be useful in many scenarios.
Organizations that use Xurrent can show their terms and conditions to their users using the click-through agreement.
It is now possible to add attachments using a custom field and to use automation rules to access these attachments and add them to a note.
It is now possible to access SLAs using automation rules. This can be especially useful for organizations that have SLAs to maintain.
The setting ‘Do not notify me about team assignments’ can now be activated in the ‘Notification settings’ section within My Profile.
When the auto-assign option is checked for a team, requests are automatically assigned to the members of the team, based on an algorithm.
A new email functionality enables people to send and receive emails to known and not-yet known users, directly from within the Request form.
A new option has now been added that makes it possible to reassign the request to a team after the selected workflow has been completed.
