Track Targets Met and Violated Over Time
There were already several reports on SLA performance, but all of those horizontal bar charts and pie charts show the performance for a single date range that the user can specify. Because it might also be useful to see this information over time, the following reports have been added:
- Finished Tasks Completion Targets Met and Violated Over Time
- SLA Resolution Targets Met and Violated Over Time
- SLA Resolution Targets Met by Impact Over Time
- SLA Resolution Targets Violated by Impact Over Time
- SLA Response Targets Met and Violated Over Time
- SLA Response Targets Met by Impact Over Time
- SLA Response Targets Violated by Impact Over Time