Reference Knowledge Articles

Last week the Reference option was added to the Note fields to make it possible to reference requests, problems, releases, changes, change tasks, projects, and project tasks. Now it is also possible to reference knowledge articles in these records.

In addition, the Reference option has become available in the Instructions field of knowledge articles. That makes it possible to reference requests, problems, releases, changes, change tasks, projects, and project tasks in a knowledge article.

More importantly, this makes it possible to reference other knowledge articles within the instructions of a knowledge article.