Mention Any End User

Mentions have become extremely popular in 4me.  When you mention someone in a note, this note gets send via email to the person you mentioned.
Until now you have only been able to mention people who already had access to a request, but many users have asked for this limitation to be lifted.  That would make it possible for them to involve others (including managers) in the completion of requests whenever their input is needed.

So we started to work on this idea.  Now, any end user of a request’s account or its directory account can be mentioned.  If this person did not already have access to the request, he or she is instantly authorized to open it and add notes.  If the request was submitted by an external customer, however, there is still a limitation that ensures that people from another external customer cannot be mentioned.