Even More Variables

Yes, we did it again. A few more variables have been made available for inclusion in the templates that are used to generate email notifications for end users, approvers, and specialists.

The following variables were added to provide organizations more flexibility in the information that they send out in the emails that are generated on their behalf by the 4me service:

• request_service_instance_name
  The name of the service instance that is linked to the request
• request_service_name
  The name of the service to which the service instance belongs that is linked to the request
• problem_service_name
  The name of the service that is linked to the problem
• change_service_name
  The name of the service that is linked to the change

That last variable is also available for email templates that are used to generate email notifications when tasks are assigned or updated. In those notifications, the variable is substituted by the name of the service that is linked to the change that the task is a part of.

The complete list of variables can be found in the online help.