Duplicate Templates

The Duplicate functionality has been extended to all templates. Service desk managers are now able to select an existing request template and use its information to create a new one. This can be useful when a new template is needed that is similar to one that was registered earlier.

Change managers can duplicate change templates and task templates in the same way. After selecting a template they can select the ‘Duplicate’ option from the Actions menu.

The ability to duplicate change templates is probably going to be the most popular, because it can save change managers quite a bit of time when a new change template is needed that has a similar workflow as an existing change template.