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Insights and Updates: Navigating the Future of Service Management
Service Management
Insights and Updates: Navigating the Future of Service Management

Incident Response without the fire drill: what a harmonized platform really delivers
Discover how to transform chaotic 3 AM incident response fire drills into coordinated, automated workflows that resolve issues while your team sleeps peacefully.

ITSM, ESM, and IR walk into a platform: What happens next?
Learn how combining ITSM, ESM, and incident response in one unified platform transforms organizational chaos into operational zen with faster resolutions.

Real-time ESM platforms bridge IT and business communication gaps
Discover how real-time visibility transforms Enterprise Service Management from reactive IT support to strategic business enablement with measurable outcomes.

From chaos to clarity: Why integrated ITSM and ESM is no longer optional
Learn why organizations are moving from siloed IT service management to integrated enterprise-wide platforms that boost productivity and employee satisfaction.

Your Service Desk can’t do it alone: The case for unified operations and communication
Discover how connecting ITSM, incident response, and proactive communication transforms chaotic major incidents into coordinated responses that reduce resolution time by 30%.

From reactive chaos to proactive communication: The modern status page
Discover how real-time status page updates transform IT incidents from chaotic disruptions into trust-building opportunities that strengthen stakeholder relationships.

Zenduty by Xurrent AI Roundup: Zenduty's AI-Driven Incident Management
Explore Zenduty's AI-powered incident management platform that delivers 60% faster MTTR, automated postmortems, and intelligent scheduling for streamlined operations.

What’s next in ITSM? 6 trends shaping the future of Service Management
Explore the 6 key trends transforming ITSM in 2025, from AI-driven automation to modern UX design, as the market grows rapidly toward $25.83B by 2029.

ITIL Basics: How Problem Management minimizes downtime and disruptions
Master ITIL Problem Management with our comprehensive guide covering proactive vs reactive approaches, the 7-step lifecycle, key roles, and software selection criteria.

Natural language processing (NLP): The bridge between human communication and intelligent automation
Learn how NLP bridges human communication and technology in ITSM, enabling automated ticket routing, sentiment analysis, and smarter service management.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Understanding automation vs. intelligence (and how they can work together)
Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

The future of the IT help desk Is AI in 2025
Discover how an AI service desk can streamline your support operations, boost efficiency, and improve customer satisfaction. Read the article now!

Workflow automation in 2025: Everything you need to know in one comprehensive guide
Explore how AI-enhanced workflow automation magnifies business efficiency, from basic triggers to autonomous systems. Learn implementation best practices and real-world benefits.

7 best practices for managing your IT Service Desk
Struggling with IT support? These 7 service desk tips will change how you work — fast.

Why 81% of companies experience recurring IT failures (and how to prevent them with ITxM)
Discover how ITxM unifies ITSM, ITOM, and ITIM to break the incident management doom loop. Learn how modern IT teams are evolving to serve digital enterprises and prevent costly downtime through unified service management.

Complete guide to Xurrent's AI-related features and functionality
Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.