User Field Renamed to Requester

Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to ‘Requester’. In addition, the button has been relabeled to ‘New Person’ and the header ‘Requests of User’ now reads as ‘Previously Submitted Requests’.

The objective of this minor change is to make the terminology more applicable to support domains other than IT, like for example HR, Finance, Legal and Facilities Management.