Service management simplified: The Xurrent approach to modern IT solutions
Complex technical integrations.
Dedicated project teams.
Data migration from legacy systems.
These are just a handful of the many issues organizations face when implementing new service management solutions.
The one thing all have in common? Not easy. In fact, far from it.
Xurrent is turning the tables, challenging the status quo.
Xurrent is easy.
Easy to implement.
Easy to customize.
Easy to maintain.
Let’s break each one down.
Easy to implement
“Easy to use, easy to master.”
That’s how one Xurrent customer titled their G2 review of our platform.
“The fact that it is a unified platform makes it easy to collaborate with other Xurrent users,” they continued. “Since it is cloud-based (SaaS) we don’t have to worry about the security of the platform and the risks involved with rolling out updates ourselves. The Self Service portal was changed within a day to make it look like our own. That makes it easy to quickly implement.”
Typical implementation time for a service management platform is in the 16-48-week range, depending on a few factors.
With Xurrent, we pride ourselves on rapid implementation, with times averaging 4-12 weeks.
How do we achieve this? We’ve built in 75% of the capabilities you need. The other 25% consists of low/no-code customizations. You won’t get everything you need in a “1 size fits all” solution, but you also don’t want to custom-build everything either. Xurrent is your “just right” solution.
Faster implementation means your team is up and running quicker — not only saving time but also resources (and money).
Easy to customize
When asked what they like about Xurrent, one Gartner peer reviewer stated, “Customization of requests templates and set up of workflows to streamline the process.”
Xurrent is a low/no-code platform.
It takes minimal (or zero) coding knowledge to customize our solution to meet your specific needs.
Ready-to-use, fully customizable self-service portal. No engineer or tech person necessary to configure and customize your instance.
And the same goes for AI customizations: Provide a prompt to Xurrent with a description of your desired result, and our AI engine will build the automation to get you there. You don’t need any technical skills.
Easy to maintain
Before implementing Xurrent, Fiskars Group had to pay a consultancy firm to maintain its service management platform as the team lacked in-house skills.
With Xurrent, little to no maintenance is required. No outside firms or consultants. No extensive team to manage.
In fact, most Xurrent customers only require one full-time employee to do all things Xurrent.
Bonus: Xurrent handles all updates. We’re constantly updating our platform with feature and performance enhancements. Our team handles the update process, so you don’t have to worry about your custom environment breaking as a result. It just works and is seamless to the end users.
Mike Rossi, Senior IT Manager Service Management at Fiskars Group, said it best: “Xurrent is easy to use. I’ve worked with many different tools over the past 23 years, and Xurrent is by far the easiest to use.”