Send Supplier Request ID From Custom Links
When a 4me® account is set up as an integration point with an organization that uses another service management tool, it can be useful to be able to quickly view a request in the external tool. For this reason, it is now possible to create a custom link that includes the ID of the record in that system, stored in 4me as Supplier request ID
.
This custom link can be set up in the ‘Custom Links’ section of the Settings console, by defining a name for the link (such as: ‘Request in Supplier Tool’) and a URL which includes the supplier request ID as a parameter , such as:
https://supplier.tool.com/{request.supplier_request_id}
The link is then available from the Actions menu of the selected request in View mode for all specialists. Following it accesses the same request in the external tool.