Leading global service management specialist Pink Elephant helps organizations accelerate the implementation of IT/enterprise service management best practices. It achieves this through training, consultancy, IT support, and ITSM technology services. Pink Elephant’s ITSM solutions support customers in their end-to-end (enterprise) service management initiatives by connecting people, processes, and technology.
With 4me onboard, Pink Elephant now has the right technology in its portfolio for every type of customer. Both 4me and Pink Elephant aim to raise the quality of service management (IT and Enterprise) within organizations to a higher level in a future-oriented and cost-efficient way. With the continuous and far-reaching digitization within organizations, they see great opportunities for their collaboration.
With 4me, we now have the right technology in our portfolio for every type of customer. The 4me service management platform has a unique architecture that offers many benefits for our customers. It is possible, for example, to get the basic ITSM processes operational within a few weeks and to add departments such as HR and Facilities in no time. Given the speed, we call this onboarding instead of implementing. Furthermore, external suppliers can work together seamlessly, whereby the customer keeps control and an overview of the quality of the service. Finally, 4me does not involve annual, time-consuming, and costly upgrades. These go live weekly in the background without impact for the customer.
Ramond Keesmekers, Head of Technology at Pink Elephant Education & Technology
We expect a lot from the collaboration with Pink Elephant. It is important to us that the distinctiveness of our platform is recognized. In the discussions prior to the collaboration, it turned out that both organizations not only have a lot of experience but also have the same vision of enterprise service management. Organizations change very quickly, and our architecture is prepared for this. The fact that this ‘agile’ starting point is also seen as important by Pink Elephant gives us great confidence in the collaboration. A partnership that will ultimately take organizations’ service delivery to a higher level.
To introduce organizations to both companies and show what this collaboration can mean for service departments, Pink Elephant and 4me are organizing a webinar on Wednesday, April 12.
With 4me, we now have the right technology in our portfolio for every type of customer. The 4me service management platform has a unique architecture that offers many benefits for our customers. It is possible, for example, to get the basic ITSM processes operational within a few weeks and to add departments such as HR and Facilities in no time. Given the speed, we call this onboarding instead of implementing. Furthermore, external suppliers can work together seamlessly, whereby the customer keeps control and an overview of the quality of the service. Finally, 4me does not involve annual, time-consuming, and costly upgrades. These go live weekly in the background without impact for the customer.
We expect a lot from the collaboration with Pink Elephant. It is important to us that the distinctiveness of our platform is recognized. In the discussions prior to the collaboration, it turned out that both organizations not only have a lot of experience but also have the same vision of enterprise service management. Organizations change very quickly, and our architecture is prepared for this. The fact that this ‘agile’ starting point is also seen as important by Pink Elephant gives us great confidence in the collaboration. A partnership that will ultimately take organizations’ service delivery to a higher level.