Minor Enhancements for Week 37
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release.
Filter and SAllow Import / Export of PDF Designs
PDF designs can now be exported and imported, from the ellipsis menu, the actions menu, and from the ‘Exports’ section of the settings console.
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Update SLA Coverage With Automation
Automation rules can update the coverage of service level agreements for people, organizations, sites and skill pools.
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Relate a New Workflow to a Problem With Automation
By exposing workflow.problems as an editable relation in workflow automation rules, it is now possible to relate a new workflow to a problem.
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Access Grouped Requests With Automation
It is now possible to access grouped requests by exposing grouped_requests in automation rules. The following example shows how this can be useful to update the subject of the request group with the total amount of grouped requests.
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Update Physical Asset to Server
The category of a product could so far only be changed to a new category that has the same rule set. It is now possible to modify the product category of a product with a product category of ruleset physical asset to a product category of ruleset server and the other way around. A CI of ruleset server has two additional fields: Nr of processors and Nr of cores. When the ruleset of a CI is changed to a physical asset and when these two fields have values, then these values are kept and displayed read-only when the CI is edited.
Products created by automatic provisioning are usually of product category Physical Asset, because the discovery tool is not able to tell 4me that a CI is a server. The Configuration Manager can now modify the product category.