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Insights & updates from our experts
Quick-reference guides to Xurrent features
Expert ITSM & automation insights
A service desk analyst or the manager of a personās team can set someone else's out of office period and delegate.
Create or update a personal view with your preferred filters and display order and make it the default view.
In the āSecurityā section of the Settings console, it is now possible to set a maximum file size in MB for attachment files.
It is now possible to determine the workflow phase to which a task belongs, and the project phase to which a project task belongs.
As a first step of providing Scrum support in Xurrent, the concept of product backlogs has now been integrated in the platform.
Xurrentās Print to PDF converter in Xurrent now includes text highlighting, to make the selected text also stand out in print.
It is now possible to add tasks to a workflow dynamically, using automation rules.
As of now, generic automation rules for problem records can be created from the āAutomation rulesā view.
The order in which items in the views of the Xurrent Specialist Interface are displayed can now be completely adapted to the wishes of the user.
Another powerful feature for sending emails from Xurrent has now been delivered: sending emails using automation rules.
