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The Organization Region filter on dashboards now allow the selection of the region from customer and service provider accounts
Invoices can now be related to projects, changes, contracts, service level agreements (SLAs) and first line support agreements (FLSAs).
Project tasks can now be added to the Agile boards for teams, just like requests, problems and change tasks.
The product fields Brand, Category, Model and Product ID can now be used in automation rule expressions and actions.
The filter 'Desired Completion' has been added to views and reports so users can include or exclude requests with a desired completion date.
The filters 'Team' and 'Member' have been added to the Request Templates view that can be accessed from the Records console.
A note now disappears instantaneously from the screens of all users who are looking at it, as soon as an administrator deletes it.
The Xurrent Virtual Agent is now able to interact with end users in the Finnish and Turkish languages.
Teams are now able to place the change tasks that have been assigned to them on their agile board.
It is now possible for someone who submitted a request to withdraw it as long as it has not been completed yet.
