Email for Contract Activation and Expiration

The email templates ‘Contract Set to Active’ and ‘Contract Set to Expired’ have been added. They make it possible to automatically notify the customer representative and the supplier contact (if specified) when a support, maintenance or lease contract has been activated and when it has expired.

These two new email templates are similar to the email templates that already existed for SLAs and first line support agreements. They can be customized by account administrators in the ‘Email Templates’ section of the Settings console.