Xurrent Help Center
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
A user whose Person record is linked to the Service Level Manager role of an account is able to maintain (add and edit) the following records of that account:
- Services
- Service Instances
- Service Offerings
- Service Level Agreements
- First Line Support Agreements
- Organizations
When the service provider of a service level agreement ( SLA ) belongs to a different account than the customer organization, then the SLA is registered in the account of the service provider. People with the Service Level Manager role of the customer’s account are able to specify who the customer representative is for the SLA and who are covered by the SLA .
Similarly, when the provider of a first line support agreement ( FLSA ) belongs to a different account then the customer organization, then the FLSA is registered in the account of the provider. People with the Service Level Manager role of the customer’s account are able to specify who the customer representative is for the FLSA .
The Specialist role is a prerequisite for the Service Level Manager role.