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Xurrent Help Center
Welcome to Xurrent Help. This is your online reference that describes the functionality offered by the Xurrent service. To get started, select a topic that you want to know more about from the navigation pane on the left.
A user whose Person record is linked to the Knowledge Manager role of an account is able to make a knowledge article available to all people who are covered by an active SLA for the service to which the knowledge article is related. Apart from being able to make knowledge articles public, a knowledge manager can also archive knowledge articles that are no longer relevant.
The Specialist role is a prerequisite for the Knowledge Manager role.