/Xurrent
Problem Management
Streamline IT Issue Resolution and Prevent Recurrences
Empower your IT team to systematically identify, manage, and resolve underlying issues that cause recurring incidents. Together with our Incident and Change Management solutions, we can take a comprehensive approach to minimize service disruptions and improve overall service delivery.
Proactive Problem Identification
Perform root cause analysis to detect and address recurring issues before they escalate. Early detection means smoother operations and less downtime.
Seamless Integration with ITSM Processes
Enjoy end-to-end issue tracking thanks to simple integration with our Incident and Change Management features. Every identified problem is escalated and resolved efficiently by the appropriate teams.
Automated Problem Resolution Workflow
Create and manage automated workflows to streamline communication and task assignments between IT staff and other departments. Responsibilities can be assigned, priorities set, and progress tracked in real-time — full visibility into the resolution process from start to finish.
Service-Oriented Knowledge Base
Capture and organize solutions and insights in a centralized, searchable repository. Leverage past knowledge to resolve issues faster. Foster continuous learning, ensuring more efficient problem-solving.
Comprehensive Reporting and Analytics
Monitor critical metrics — problem aging, root causes, service impact, and more — with advanced reporting capabilities. Use these data-driven insights to help identify trends, pinpoint inefficiencies, and recommend best practices for preventing future incidents.
Benefits
/ Improved Service Reliability
Reduce recurring incidents by addressing root causes, increasing customer satisfaction and trust.
/ Faster Issue Resolution
Leverage automated workflows and historical knowledge for quicker problem-solving, decreasing service downtime.
/ Enhanced Cross-Team Collaboration
Take advantage of unified problem-solving efforts across IT, customer support, and other departments.
/ Data-Driven Decision-Making
Predict potential issues and proactively prevent them by utilizing analytics.
/ Continuous Improvement
Minimize future problems and optimize service delivery by implementing best practices and ongoing enhancements.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
