/XURRENT
Blog
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the 4me platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
Putting Connect 24 into Practice: Launching Xurrent Enterprise Service Management Within Your Organization
One of Connect 24’s major keynotes, Unlocking Momentum: Navigating Enterprise Service Management with Xurrent, focuses on how companies can evolve their ITSM architecture into multi-tenant, cross-functional Enterprise Service Management (ESM). ESM, as exemplified by the Xurrent platform, connects all your departments in an efficient, streamlined structure that boosts overall productivity and service delivery. It’s truly […]
Cooking Up Success: Tuan Vu’s Recipes for Innovation (and Dinner)
Welcome to the latest installment of our Team Member Spotlight series, where we celebrate the incredible talent at Xurrent. This time, we’re excited to introduce Tuan Vu, Pre-Sales Engineer Lead and a member of our team who embodies the spirit of growth, innovation, and individuality here at Xurrent. Tuan’s journey to Xurrent began with an […]
Forward Email From Notes
The ability to send email from a request, task, and many other records is tightly integrated in 4me. These emails are then added as notes in that record. It is even possible to reply to an email note, or to any other note for that matter. As of now, it is also possible to forward […]
Version Control of UI Extensions
Whenever a UI extension is updated and saved, a new version of it is created. Until it is activated, it is labeled ‘Being Prepared’. So far, if an account designer or administrator wanted to return to a previous version of the UI extension, they could copy the HTML, JavaScript, or CSS, paste it into the […]
Maintain Tags
Two weeks ago, the possibility to add tags to requests was introduced, as a first version for this feature. Last week, although not communicated in the Development Update, it was made possible to manipulate tags with automation rules: With a string value: This can also create new tags that haven’t been used yet. Or with […]
AI, User Outreach, and the Road Ahead with Phil Christianson, Xurrent’s New CPO
Xurrent recently welcomed Phil Christianson as our new Chief Product Officer, and he’s already making a major impact! As a significant part of his role as CPO, Phil works closely with Xurrent’s engineering organization to ensure the Xurrent platform continues to drive the innovation and reliability our customers demand. He’s thrilled to be with Xurrent, […]
4me and Vitality Unveil the Future of Autonomous Enterprise Service Management at SITS24
In an era where digital transformation is more than just a buzzword, the SITS24 conference stands as a beacon for IT Service Management and Support professionals seeking to harness innovative technologies and ideas to propel their IT and enterprise service delivery. Scheduled for April 17-18, 2024 at the ExCeL conference center in London, SITS24 is […]
Feedback on AI Request Summaries
It is now possible to provide feedback on AI request summaries, by answering the question ‘Is this accurate?’ with either ✓ or ×. Pressing ✓ marks the summary as accurate, while pressing × opens a dialog window to supply specifics. This allows the 4me AI team to troubleshoot the summary feature and ultimately improve it.