/XURRENT
Blog
The Xurrent MSP Blog Series: ITSMs and MSPs The Ideal Partnership
I’ve been helping companies implement IT service management for two decades. That includes architecting and implementing more than 200 ITSM installations worldwide. Thus the grey hair :). I have worked with the big (legacy) names but more than half of those have been with Xurrent. I have worked with organizations from every industry, and been […]
Language Selector in Xurrent Self Service
Using translations and auto-translate, Xurrent caters to users speaking different languages. Notes and other elements can be automatically translated into any of the 52 supported languages, the Xurrent user interface elements are maintained in most of those languages languages, and customer-specific records, such as knowledge articles, request templates, and UI extensions can be translated by […]
Data Integrity Reports for Requests With Workflows
When a request is registered from a request template and that request starts a workflow, the status of the request changes to ‘Workflow Pending’. The specialists should then no longer work in the request but continue in the workflow. If the Team, Member, or Status field is changed, a warning is displayed: ‘This request is […]
End User Support Domains in Service Desk Console
In an enterprise organization, it is very common for a person to have a Specialist role in one support domain, but not in others. That doesn’t mean that this person can’t be covered for one or more services from those other support domains, though. To register a request on any of those services, the specialist […]
Cory Apperson: Keeping Austin Boxing and Collaborating
In this installment of our Team Member Spotlight series, we’re introducing you to our indefatigable COO, Cory Apperson! Cory is a major driving force behind Xurrent’s success, especially with regard to our expansion into the US market. Based in Austin, TX, and originally hailing from Santa Barbara, Cory is full of deep operations expertise, ITSM […]
Partner Announcement: Fusion3
Fusion3 Consulting has joined the 4me partner community! With their team of experts, Fusion3 builds trusted partnerships with customers through exceptional technical competency, skilled project leadership, and a flexible support model. Keeping customer satisfaction as their top priority, Fusion3 executes with precision, delivers with consistency, and creates innovative solutions that solve business problems. “We are […]
Filters in Xurrent Self Service
So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users […]
Mass Update Requests
In most cases, records in 4me are updated one at the time, driven by a specific workflow or administrative task. For other use cases, it would be helpful to be able to update multiple records at the same time. This must be done with great caution, though, due to the large number of dependencies between […]
Partner Announcement: ZOOStock
4me Welcomes ZOOStock as Our Newest Partner! 4me is excited to announce our new partnership with ZOOStock, a leading Spain-based IT firm specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. This collaboration marks a significant step in expanding our reach and enhancing our connections with new customers. ZOOStock brings a wealth […]