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Blog
Past Holidays
Some organizations have already been using the 4me service for several years. Each year, their list of Holiday records has grown a little longer. To help you focus on the holidays that are still relevant, a small change was made to the Holidays section of the Settings console. Now, the holidays that have already passed […]
Adding a Little Color
In the views of the Records console, the color behind the targets of requests, problems and tasks now varies depending on how close they are to their due date. The colors and thresholds in these views are exactly the same as in the Inbox views. For those of you who are interested, the exact thresholds […]
Directing Customers to the Right Form or FAQ
Many support organizations have an intranet or internet site where they describe the services they offer. Now they can include hyperlinks in these descriptions that point their customers to the appropriate request template in Self Service. Such request templates can contain a UI Extension (which is essentially a custom form) that may need to be […]
Collaboration across Accounts
4me provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is automatically returned to the team that originally assigned it to the ESP. Returning the request to this team, rather than […]
Support for Right-To-Left Languages
Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are also faced with this requirement. Self Service now automatically switches into full right-to-left (RTL) support for end users who speak […]
Afraid of the CMDB?
Have you ever been involved in setting up and maintaining a configuration management database (CMDB)? If you have, you will know that the chances of success are slim. With the help of an eager-beaver ITIL consultant you can improve the likelihood of failure to just about 100%.