/XURRENT
Blog
Improved UI Extensions Presentation
Another improvement of the UI Extension functionality has been released. This one significantly improves the presentation of the fields that organizations have added to their requests. In the past, the additional fields were presented in the Notes section of the requests. Going forward they are presented in their own section, which is formatted just like […]
Impressions from 4me CAB 2014
This year’s customer advisory board meeting was again a great success. The customers attending this 2-day event gathered on a quiet island in Italy. There they explained how their specific business environment caused them to configure 4me in a specific way. Providing the context for their requirements opened the door for interesting discussions and idea […]
Performance Tuning
The releases of the past two weekends were focused on making the 4me service even faster. Don’t get too excited, though. We are talking about milliseconds here. Performance tuning is something we dive into whenever we see that response times of a certain type of transaction are creeping up. This time it was primarily the […]
SaaS or Not Saas – Why You Should Care
The other day I came across a Forrester report with the intriguing title Beware Of The SaaS Trap (membership or payment required). It calls out the common practice of rebranding legacy software offerings as SaaS solutions. The point Forrester is making is that SaaS in name only won’t deliver the same benefits and may end […]
Meeting Germany’s Data Protection Requirements
As a SaaS provider with users around the globe, privacy and security get the highest priority with every release. Earlier this month we announced the Safe Harbor certification of the 4me service to meet the requirements of the European Union’s Directive on Data Protection as well as the Swiss Federal Act on Data Protection. Germany, […]
Enhanced Notes
You probably noticed that each note is now accompanied by the picture of its author. That allows users to find the notes of a specific person more quickly. But did you already see the little icons in the header of some notes? You may encounter the following two icons from time to time: an envelope […]
Safe Harbor Certified
Organizations with operations in the European Union and Switzerland need to be able to demonstrate that they provide adequate protection for the personal data that they store in the 4me service. This is a requirement from the European Union’s Directive on Data Protection and the Swiss Federal Act on Data Protection. Such organizations can rely […]
ITSM Tool Vendors a Little Out of Touch?
Industry analyst The ITSM Review did something really clever recently to find out whether ITSM tool vendors are aligned with their customers. To find out, they asked 19 different tool vendors how customizable their ITSM software is. Then they asked customers how they would rate their ability to customize these 19 different ITSM products. The […]
Affected SLAs Target Colors
When you open the Affected SLAs section of a request, you will see that the affected SLAs of the providers that you work for are highlighted. The highlight color indicates how close the next SLA targets are to being violated. These targets can be response targets or resolution targets. The highlight colors are the same […]