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Blog
Linking Multiple Records
There are quite a few places in 4me where it is possible to relate multiple records of the same type to another record. For example, an approval task may need to be assigned to several approvers, an SLA can cover any number of organizations, and a request can be submitted for more than one configuration […]
4me en Español
Yes, that’s right. Specialists of support organizations that work primarily in Spanish are now able to switch their language preference to Spanish. That will cause all headers, field labels, field options, etc. in the 4me user interface to appear in Spanish. Even though 4me Self Service was already available in Spanish, end-users may notice a […]
Welcoming Dinco to the 4me Partner Network
Over the past weeks we have been working closely with Dinco on its 4me partner certification. Dinco is a highly experienced ITSM practice located in the north of Switzerland. From there it serves large organizations in the Zurich and Basel areas. We are very happy to announce that Dinco is now a fully certified member […]
4me Mobile
End-users are now able to use their smartphones to submit and track their requests. Their managers are also able to approve changes. And all users can review the broadcast messages that are targeted at them. The best thing is that no one needs to do anything to get 4me Mobile. When a user receives an […]
99.996%
Looking back at 2014, we can only conclude that it was another stellar year for the 4me service. One vital accomplishment was last year’s overall availability of 99.996%. There were 3 short outages with a total outage duration of 20 minutes. This highlights the resilience and self-healing ability of the service’s infrastructure. Also impressive are […]
Reducing Administrative Overhead
Wherever we can, we try to minimize the amount of administration required from support specialists. We don’t just do that to make the support specialists happy, though. It saves organizations real money when their people can work more efficiently. Recently we found a way to make it a little easier to complete requests of the […]
Problem Creation Date
A small improvement has been made for people who are working with problems. When a problem is opened in View mode, they will notice the Created field. This allows everyone to see when the problem was initially registered, without having to look it up in the audit trail.
Drag and Drop Attachments
Give this a try: Drag a file to a request and drop it onto the Note field. The file gets uploaded as an attachment. You can also do this with multiple files. You will notice how the background color changes once files are dragged to a position where they can be dropped. And you will […]
Accessing the Change Requirements
More and more, organizations are using UI extensions to ask their users to define their requirements by filling out some required fields. That can dramatically improve the efficiency with which standard service requests get processed. When a standard service request triggers a workflow, the specialists will not work on the original requests, however. They will […]