Author Archives: Patrick Bakker
About Patrick Bakker
About Patrick Bakker Automation Rule by AI
Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If Xurrent +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own […]
Dark Mode on Self Service Subpages
When the new self-service designs were released earlier this year, each of them was given an option for Dark mode. This was done in preparation for a subsequent update of the subpages of Xurrent Self Service, i.e. the New Request, My Requests, and other underlying pages. This update has now been made. When Dark mode […]
Introducing the UI Extension Designer
A brand new tool for creating UI extensions is now available for account designers and administrators in Xurrent. It is a visual ‘what you see is what you get (wysiwyg)’ designer, in which fields and sections can be easily created, added, moved, or removed. This is now the default way to create new UI extensions. […]
Shop Category Navigation and Description
A new rich text field has been added to the Self Service Settings page: Shop description. This allows administrators to add a description and / or an image to their shop page on Xurrent Self Service. This could include instructions on the process for ordering any of the items sold in the shop, for example. […]
Quickly Complete Assignments
Few things are as satisfying to a specialist as completing an assignment. Still, the process of completing a request, for example, can entail a number of steps. The specialist places the request in Edit mode, sets the Status to ‘Completed’, sets the Completion reason to ‘Solved’ (if Case Management is not enabled), scrolls down to […]
Language Selector in Xurrent Self Service
Using translations and auto-translate, Xurrent caters to users speaking different languages. Notes and other elements can be automatically translated into any of the 52 supported languages, the Xurrent user interface elements are maintained in most of those languages languages, and customer-specific records, such as knowledge articles, request templates, and UI extensions can be translated by […]
Data Integrity Reports for Requests With Workflows
When a request is registered from a request template and that request starts a workflow, the status of the request changes to ‘Workflow Pending’. The specialists should then no longer work in the request but continue in the workflow. If the Team, Member, or Status field is changed, a warning is displayed: ‘This request is […]
End User Support Domains in Service Desk Console
In an enterprise organization, it is very common for a person to have a Specialist role in one support domain, but not in others. That doesn’t mean that this person can’t be covered for one or more services from those other support domains, though. To register a request on any of those services, the specialist […]
Filters in Xurrent Self Service
So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users […]