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Author Archives: Andy Richardson

 About Andy Richardson

Over the past roughly 20 years, Andy has worked on countless service management projects.  This has given him a deep understanding of service management methodologies and tools like HP Service Manager, BMC Remedy and ServiceNow.  In 2018 Andy joined 4me as Service Management Architect.  His primary focus at 4me is partner enablement.

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Andy Richardson
4me Lansweeper Connector

Organizations that use both 4me and Lansweeper will be pleased to hear that there is now a standard integration available that will help them get more value out of both products. Lansweeper is a discovery solution that gathers information on all IT assets in an organization’s network. It does this with a similar philosophy as […]

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Andy Richardson
ConnectNow Chat Integration with 4me

A new standard integration has become available for 4me customers, thanks to the ConnectNow development team.  ConnectNow is a chat application that allows service desk analysts and service-specific support teams to work on multiple concurrent chat sessions.  Support organizations implement ConnectNow to offer their customers a chat interface that connects them with a human support specialist.

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